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At Ukliss, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Our 30-Day Return Policy

We accept returns on eligible products within 30 days of the delivery date.

Eligibility for a Return: To be eligible, your item must meet the following criteria:

• It must be unused and in the same condition that you received it.
• It must be in its original packaging.
• A receipt or proof of purchase is required.

Non-Returnable Items: Please note that custom-ordered or personalized items are not eligible for a return or refund.

How to Initiate a Return:

1. Contact Us First: Please email our customer service team at support@uklisshaircare.com to request a return.
2. Receive Instructions: We will provide you with the correct return address and any necessary instructions. Please do not send your purchase back to the sender address without our confirmation.

This policy below outlines the procedures for cancellations, returns, and refunds for orders placed on this website (uklisshaircare.com).

Order Cancellations

We can accept an order cancellation only before the product has been shipped.

• To Cancel Your Order: Please contact our customer support team immediately. If the cancellation is successful, we will issue a full refund.

• Refund Timeline: Your refund will be processed within 1-2 business days. Please allow an additional 1-3 business days for the funds to appear in your account, as the final crediting time depends on your payment provider.

• After Shipment: Once an order has been dispatched, it can no longer be cancelled. In this case, please refer to our return policy below once you receive your item.

Return Shipping & Associated Costs

Return Shipping Fees:

• If the return is due to your personal choice (e.g., you changed your mind), you will be responsible for the return shipping costs. The fee will depend on the shipping carrier you select.
• If the return is due to our error (e.g., the item is damaged, or you received the wrong product), we will cover the full cost of return shipping.

• Other Costs: UKLISS reserves the right to seek recourse for any additional costs incurred during the return process (such as duties or handling fees). If applicable, these charges will be deducted from your total refund amount.

We do not charge any restocking fees for returns.

Returns Due to Incorrect/Incomplete Address:

If a shipment cannot be delivered and is returned to us because the customer provided an incorrect or incomplete address (as verified by the carrier's tracking information), the customer will be responsible for the reshipment fee if a refund is requested. This fee will be deducted from the refund amount. If the customer chooses to have the order reshipped instead of refunded, no fee will be charged for the second shipment.

Refund Processing

Once we receive and inspect your returned item, we will send you an email to notify you of its receipt.

• Approval or Rejection: We will then notify you whether your refund request has been approved or rejected based on the item's condition.

• Issuing the Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card) within a specified number of business days.

Late or Missing Refunds

If you believe your refund is delayed or missing, please follow these steps:

1. Check Your Bank Account: First, double-check your bank or credit card statement.
2. Contact Your Credit Card Company: It may take some time for the refund to be officially posted by your credit card provider.
3. Contact Your Bank: Banks often have a processing time before a refund is posted to your account.
4. Contact Us: If you have completed all of these steps and still have not received your refund, please contact us at support@uklisshaircare.com for assistance.