Return Policy

At Ukliss, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return according to the policy below.

60-Day Return Policy

We accept returns on eligible products within 60 days of the delivery date.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it.
• Be returned in its original packaging.
• Include a receipt or proof of purchase.

Non-Returnable Items

Custom-ordered or personalized products are not eligible for return.

How to Start a Return

1. Contact our customer service team at support@uklisshaircare.com to request a return.
2. Our team will provide you with the correct return address and return instructions.

Please do not send your product back to the sender address without contacting us first.

Return Shipping Costs

• Change of mind or personal preference: The customer is responsible for the return shipping cost. The cost will depend on the shipping carrier selected.
• Damaged, defective, or incorrect item: Ukliss will cover the return shipping cost.

We do not charge restocking fees for returns.

Additional Return Costs

If additional costs such as duties or handling fees are incurred during the return process, these costs may be deducted from the applicable refund amount.

Returns Due to Incorrect or Incomplete Address

If an order is returned to us because the customer provided an incorrect or incomplete delivery address, as confirmed by the shipping carrier, any applicable reshipment cost may be deducted if the customer requests a refund.

If the customer chooses to have the order shipped again instead, no fee will be charged for the second shipment.

Amazon Purchases

This return policy applies only to purchases made directly through uklisshaircare.com.

If you purchased your Ukliss product through Amazon, please contact our Amazon support team: supportamazon@uklisshaircare.com